Privacy Policy
How we collect, use, and protect your personal data — in compliance with the GDPR (Regulation (EU) 2016/679) and with Portuguese Law No. 58/2019 of 8 August.
1. Data controller
The data controller for your personal data is:
Proezas Sortidas Unipessoal Lda
VAT PT 516 016 288
Registered office in Portugal
Contact: info@cseoptimizer.com
2. Data we collect
When you interact with the CSE Optimizer site through the contact form, we may collect the following data:
- Identification: first name
- Contact: work email, phone (optional)
- Organizational: company name, current cloud provider
- Message content: description of setup and technical challenges
- Automatic technical data: IP address, browser type, pages visited (solely for security and aggregated statistics purposes)
3. Purposes of processing
Your data is processed exclusively to:
- Respond to your contact request and provide the requested initial analysis
- Communicate with you during the evaluation and commercial proposal process
- Comply with applicable legal obligations (tax, accounting, PRR reporting)
- Ensure site security (logs and abuse protection)
4. Legal basis
The processing of your data is based on:
- Pre-contractual steps at your request — Article 6(1)(b) GDPR
- Compliance with legal obligations — Article 6(1)(c) GDPR
- Legitimate interest in service security — Article 6(1)(f) GDPR
5. Data retention
We retain your personal data for the time strictly necessary to fulfill the above purposes:
- Contact requests with no follow-up: 12 months
- Active clients: during the contractual relationship + 5 years after termination (for legal purposes)
- Tax and accounting obligations: 10 years (legal requirement)
- Technical security logs: 6 months
6. Sharing with third parties
We do not sell or transfer your data to third parties. We may share it only with:
- Technical subprocessors acting under our instructions (web hosting, email management)
- Public authorities when required by law or court order
- PRR entities (Startup Portugal, IAPMEI) in the context of audits of the funded project
7. Your rights
Under the GDPR, you have the right to:
- Access to your personal data
- Rectification of incorrect or incomplete data
- Erasure ("right to be forgotten")
- Restriction of processing
- Portability in a structured format
- Objection to processing
- Withdraw consent at any time, where consent is the applicable basis
To exercise any of these rights, contact us at info@cseoptimizer.com. We respond within 30 days of receipt of the request.
8. Complaints
If you consider that your data is not being processed in compliance, you may file a complaint with the competent supervisory authority:
Portuguese Data Protection Authority (CNPD)
Av. D. Carlos I, 134 — 1º
1200-651 Lisbon, Portugal
www.cnpd.pt
9. Cookies
The CSE Optimizer site uses only cookies strictly necessary for operation (session and security). We do not use tracking or advertising cookies. If analytical or marketing cookies are introduced in the future, an explicit consent banner will be presented.
10. Security
We adopt appropriate technical and organizational measures to protect your data — including encryption in transit (HTTPS), access control, and regular backups. We note that no transmission or storage system is 100% secure; in the event of a data breach, we will notify affected users and the CNPD within the legal timeframes.
11. Changes to this policy
We reserve the right to update this Policy. Material changes will be communicated on the site with reasonable advance notice. The date of the last update appears at the top of this page.
12. Contact
For any question related to privacy or data processing: info@cseoptimizer.com.